Terms & Conditions

The Contract

After submitting an order to us we will pass you over to our trusted payment-processing partner HSBC Secure ePayments to allow you to provide your payment details in the most secure environment.

Any notification e-mails are acknowledgments, not acceptance of your order.

No contract for the sale of any product will subsist between you and Gizzmoheaven until Gizzmoheaven dispatches the product(s) ordered. We will confirm that the product(s) have been dispatched by a confirmation e mail. This confirmation e mail amounts to an acceptance by Gizzmoheaven of your offer to buy goods from Gizzmoheaven.

We may decline all or part of your order for any reason, in which case we will email to tell you so.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.

Prices, Payment and Processing of Orders

All prices and charges on this site are shown in UK pounds sterling. They include any VAT payable, but exclude delivery charges.

The total cost of your order will be the price of the products you order, plus the applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative. If you decide not to accept the alternative goods, you will not have to pay to return them to us.

We try very hard to ensure that all information on this site is accurate. However, occasionally, an error can occur. If we discover an error in the price, description, or quantity available of a product you have ordered, we will contact you and will offer an alternative product, a full refund or the original product subject to the newly revised price, description and or amended quantity.

We accept payment by PayPal, MasterCard, Visa, Delta, Switch, Electron, Solo, and other debit cards. Payment is deducted when our partner payment provider processes your order.

Gizzmoheaven aims to arrange shipping of all 'in stock' items within 24 hours of receiving your order. Your order may be delayed if the item is not in stock with our suppliers. Some items may be unavailable and the current stock status is approximate. Gizzmoheaven are not able to supply dates our suppliers may get an item in stock.

Please note: Same day shipping will only occur if your order is placed before noon and we have all your ordered items in stock at our warehouse.

Right to Cancel

You may cancel your order at any time prior to your order being processed by e-mailing us using our Contact Us form. You may also withdraw from the contract at any time after the product has been dispatched and you have received our e mail confirming your order but no later than 28 working days after you receive the product by:

i. sending the notice of cancellation by using our contact us form ensuring that you quote your name , address and order reference number; or

ii. where you have already received the goods, returning the goods to Gizzmoheaven unopened together with the original invoice. Gizzmoheaven will refund you the purchase price of the goods. Where appropriate Gizzmoheaven shall refund any additional customs duties borne by you on receipt of the relevant customs receipt.

Once Gizzmoheaven receive notification from you that you wish to withdraw from the contract ( in accordance with these terms ), any sum debited to Gizzmoheaven from your credit card in relation to your order will be re-credited to that credit card account as soon possible and in any event within 30 days of your order provided that the goods you wish to return are received by Gizzmoheaven in the condition that they were in when delivered to you. You will be liable for any charges incurred in returning the goods to Gizzmoheaven.

Gizzmoheaven reserve the right to make a 10% restocking charge for any goods which are not returned in mint condition or to refuse to accept such goods, at its sole discretion. Gizzmoheaven also reserves the right to make a charge for collecting goods from your premises in the circumstances where they are not defective but you have cancelled your order.

Your statutory rights are not affected.

Deliveries

We cannot be held responsible for delays or lost packages if an incorrect or incomplete address is supplied.

On signed for deliveries. Please make sure you keep the receipt enclosed with your goods.

Delivery Charges

We make every effort to keep our delivery charges as low as possible.

You can view your postage either by viewing your basket or going through checkout where a postage adjusted price will be shown and will be clearly visible before completing your order.

FREE DELIVERY

Any item that has the Free Delivery emblem on is eligible for Free Shipping.

If you also add another item to the basket which does not qualify for Free Shipping then just the uneligible item will be charged for shipping.

Free Delivery will only be applied to the whole order if all items are eligible for Free Delivery.

How we Deliver

We use the Royal Mail – Standard, Recorded or Special Delivery

Delivery Times

Delivery times are calculated in working days - i.e. Monday to Friday inclusive. If you order after noon, please calculate your delivery time as if your order had been placed the following working day. In the case of bank holidays, please allow an extra two working days.

Important delivery information

All Recorded deliveries must be signed for. If you are out when the postman arrives, he will leave a card with a contact number for you to call.

We do our best to meet the declared delivery times. However, occasionally delivery times may be affected by factors beyond our control and therefore we cannot guarantee them.

Please allow extra time for deliveries to Scottish islands.

Return of Faulty Goods

Within 28 days of delivery we will always offer you the choice of an exchange or refund (including postage) or if there is a fault with your product we will normally offer a prompt repair, exchange or credit (credit to include original postage)

To qualify for a refund or exchange the faulty product must be free of faults caused by accident, neglect, misuse or normal wear and tear.

Returning Items

Please arrange for return delivery to the following address:

Gizzmoheaven
Beaupre
La Grande Route de st Jean
St. John
Jersey
JE3 4FN
Channel Islands

Please note that we cannot accept responsibility for items lost in the post without proof of postage. We advise all customers to use recorded delivery where possible.

Fraud/Verification Checks

From time to time, we receive possible fraud alerts regarding payments we are processing on the site. This is quite normal and can often be due to a mis-type postcode or a customer moving house etc. Depending on the circumstances, and for your security, we may place your order on hold temporarily whilst we carry out a simple verification of your details. This will quite often involve a very brief phone call from one of our operatives and is nothing to worry about.

General

These terms and conditions are subject to the laws and exclusive jurisdiction of the Island of Jersey, Channel Islands. We do not accept amendments to these terms and conditions.

Your data protection rights are set out in our Privacy Policy.
Additional terms and conditions may apply for prize competitions, pre-release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.

These terms and conditions only cover the Gizzmoheaven website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in Jersey only and that no public filing requirements apply.

Please Note

These Terms and Conditions apply to all transactions on this site. Please read them carefully.
They do not affect your statutory rights. We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site.