We use the Royal Mail to send our items unless the item is particularly heavy, in which case we will use a courier. You will have the choice between Standard, Recorded or Special Delivery as you Checkout. Depending on the value of the goods delivered we may also send them Recorded, or Special Delivery.

We send our items via Royal Mail from Jersey, Channel Islands. The Royal Mail state that 90% of their First Class mail arrives the next day, and 90% of their Second Class mail arrives in 2 days, but if yours doesn't they have the following advice:

Is it less than 4 working days since your mail should have arrived?
If so, hold tight, it's probably on its way but may have been held up by an incomplete address, no Postcode, or unusual circumstances.

Is it 4 to 10 days since your mail should have been delivered?
If so, your mail is officially delayed and you should check with your neighbours to see if a parcel has been left with them, check any outhouses you might have where mail may be left if it cannot fit through your letterbox and contact your local sorting office to see if the item has been returned to the depot as undelivered and awaiting collection.

Have 14 days past since you item was posted to you?
The Royal Mail will now class your item as lost and we will either send you a replacement or give you a refund. Please use our Contact Us form, stating your order reference number and confirming that you have never received the item as we will pursue the issue with the Royal Mail for compensation and your letter will be used as evidence. We cannot refund or replace items that the Royal Mail has lost until 14 days have passed.

NOTE: Please make sure that your address details are entered correctly and accurately. We cannot be responsible for delivery problems caused by inadequate address details.

Please allow additional time for your orders to arrive over the bank holiday. We suggest allowing an additional 2-3 days for your packages to arrive to allow for delays within the Mail.

A. You can create an account when you place your first order and go through checkout, or you can Click Here and create it before placing an order. If you have any problems with setting up an account then please do not hesitate to either e-mail us using our Contact Us form.

All prices listed on the site include VAT (where appropriate).

We accept payment by credit or debit cards including VISA electron. We do not accept payment by cheque or postal order.

No. Unfortunately, we are unable to take telephone orders.

Yes, If you are registered you can check the status of your order by logging into your My Account. If you have any difficulty with this please Contact Us.

We will send an e-mail confirming when the order has been despatched to you or you can check on the My Account section.

Upon receipt of your order should anything not be totally satisfactory please contact us using our Contact Us form and please include any relevant information so that we can look into this for you.

If you forget your password, don't panic, just a few quick steps are needed in order to reset it. Please Click Here and enter your e-mail address (the one you used for registration) and we will then send you the instructions on how to reset it.

In order to remove your card details from our site, please click here and click the 'Remove' button.

The name that will appear on your statement is 'KLASS ON-LINE LTD'.

We make every effort to keep our delivery charges as low as possible. Our shipping costs are kept as low as possible by only using the weight of the item to give us the exact postage costs. On some items we even offer Free Shipping where we don't charge anything for shipping.